Amid the ever-changing digital landscape, businesses prioritize customer service. Toll-free numbers are crucial for customer support, offering convenience. Selecting the right provider from the many available can be daunting. Our guide presents the top 4 toll-free number services in 2023, evaluating features, pricing, reviews, and reliability. This aids your choice, ensuring smooth customer communication in the upcoming year.
1. Grasshopper, established in 2003, is a legacy VoIP provider offering toll-free, local, and vanity numbers. Their plans feature call analytics, instant text responses, and unlimited call minutes across various toll-free prefixes (833, 844, 855, 866, 877, 888, and 800). However, they lack call recording, automated call routing, and MMS support for toll-free numbers, potentially limiting larger teams.
Ideal for uncomplicated needs, Grasshopper suits small businesses. If seeking more features, alternative platforms are recommended.
Pricing:
Solo: $28/month – 1 number, 3 extensions
Partner: $46/month – 3 numbers, 6 extensions
Small Business: $80/month – 5 numbers, unlimited extensions
Key Features:
- Apps for number management on desktop and mobile
- Unlimited toll-free call and text support
- Vanity numbers with customizable greetings
2. RingCentral, a prominent provider, offers vanity and toll-free numbers within its VoIP plan. They provide prefixes such as 888, 877, 866, 855, and 844, along with true 800 vanity numbers. Users can acquire minute bundles, up to 100,000 per month, with automatic billing for exceeding limits.
However, essential tools like integrations and call recording are locked behind pricier tiers, notably the Essentials plan. Overages can be costly, with up to $0.04 extra per minute.
Pricing (for up to 20 users):
Essentials: $19.99/month – voicemail to text, team messaging, document sharing
Standard: $27.99/month – integrations, 24/7 support, audio conferencing
Premium: $34.99/month – auto call recording, hot desking, video conferencing
Ultimate: $49.99/month – status alerts, reports, unlimited storage
Key Features:
- Screen sharing
- Call logs
- Unlimited calls in the US and Canada
3. Dialpad offers a wide range of integrations, a highlight of their toll-free number service. Prefixes like 888, 877, 855, 866, and 844 provide unified communications on various devices. However, toll-free numbers cost an additional $17/month alongside your Dialpad plan.
The base monthly plan lacks functionality; full integrations require the Enterprise plan. The standard plan lacks features offered by established services, including hold queue, international SMS, and comprehensive support, unless upgrading to the highest tier.
Pricing (monthly billing):
Standard: $15/user/month (min. one user)
Pro: $25/user/month (min. three users)
Enterprise: Custom price (min. 100 user license)
Key Features:
- Integrations
- Speech coaching
- Call switching between devices
4. Telefeo is perfect for individuals and businesses that want to make calls, send SMS, MMS, record calls, forward calls, have different departments, line extensions, multiple business numbers, toll-free numbers, voicemail, and a ton of additional new features.
Pricing (monthly billing):
Simple Pricing | Recharge on Demand
- Both Plans Includes Minutes for Usage
- For Additional Minutes Recharge Account with Standard Rates
- (All prices are in USD and may be subject to taxes)
BASIC PLAN: $15.00/ mo.
- 1 One Local or Toll Free Number – USA / Canada
- FREE $10.00 in Talktime Usage Balance Per Month
- 200 SMS or 200 Minutes (Recharge as Needed)
- Call Charges $0.05 per min USA/Canada (Incoming / Outgoing)
- SMS Charge $0.05 per sms USA/Canada
- Voicemail Charge $0.10 USA/Canada
- Call Recording Charge $0.10 USA/Canada
PAY AS YOU GO: $5.99/ mo.
- 1 Local or Toll-Free Number – USA/Canada
- FREE $2.00 in Talktime Usage Balance Per Month
- 30 SMS or 30 Minutes (Recharge as Needed)
- Call Charges $0.05 per sec USA/Canada (Incoming / Outgoing)
- SMS Charge $0.05 per sms USA/Canada
- Voicemail Charge $0.10 each USA/Canada
- Call Recording Charge $0.10 each USA/Canada
Remember to prioritize the features that align with your requirements, select a pricing model that fits your budget, and consider the overall reputation of each provider through customer reviews.
