Guide to the top small business software and technology in 2023

These days, nearly every business operation can be supported by various software solutions. Whether it is time tracking, accounting, or call recording, there is a solution available for all. However, it is crucial to identify the top small business software that can genuinely enhance efficiency and foster rapid growth.

If you aim to find tools that can adapt and expand alongside your growing business, then this list of 5 small business software solutions is worth exploring.

1. Best internal communication tool: Slack– serves as a highly effective internal communication tool for facilitating prompt interactions with numerous team members. It excels at organizing informal exchanges and announcements by offering the ability to initiate conversation threads, polls, and more in both general team channels and channels dedicated to specific departments or topics.

Through its free plan, Slack retains messages for a period of up to 90 days and seamlessly integrates with 10 other applications, including Google Drive. Moreover, by configuring Slack integration, users can receive notifications for missed calls, text messages, and voicemails directly within their chosen Slack channel.

Investing in Slack upgrades provides access to unlimited message history, group audio and video calls, as well as support for HIPAA compliance.

Pricing Options:
– Free: $0 per month
– Pro: $7.25 per user per month
– Business+: $12.50 per user per month
– Enterprise Grid: Contact for pricing.

2. Best video conferencing software: Google Meet– With the capacity to accommodate up to 250 participants, Google Meet serves as a cost-free video calling software. Whether you prefer the Android, iOS, or browser app, it offers various functionalities for each call, such as live captions and screen sharing.

By obtaining a Google Workspace membership, which requires payment, users gain access to additional features for business purposes. These include breakout rooms and the ability to connect to meeting audio. For more improved call quality and noise cancellation, it is necessary to upgrade to an Enterprise plan within Google Workspace.

To experience the enhanced business features, users can choose from the following Google Workspace plans, each with a corresponding monthly cost per user:

– Business Starter: $6
– Business Standard: $12
– Business Plus: $18
– Enterprise: Pricing available upon request

3. Best CRM: HubSpot– A tool for managing customer relationships, known as HubSpot CRM, assists in keeping track of your contacts during the sales process, setting up live chats with potential clients, and scheduling personalized emails. By utilizing the free plan, you have the capability to handle up to 1 million leads and utilize basic marketing tools, such as ad management, directly within the CRM. As your small business expands, you have the option to upgrade to the full sales CRM, which offers advanced features like conversation routing and predictive lead scoring.

Regarding pricing, HubSpot CRM is available for free. Sales Hub Starter is priced at $45 per month for two users, with an additional cost of $23 per month per additional user. Sales Hub Professional is priced at $450 per month for five users, with an additional cost of $90 per month per additional user. Lastly, Sales Hub Enterprise is priced at $1,200 per month for 10 users, with an additional cost of $120 per month per additional user.

4. Best customer support software: Zendesk– Zendesk provides a comprehensive solution for centralizing all your client communications, allowing you to seamlessly interact across multiple platforms. By consolidating your support channels into one platform, such as social media, email, and more, your agents can optimize their workflow and reduce response times. As your business grows, you have the option to upgrade to the complete Zendesk Suite, which enables you to convert messages into tickets, offer live chat support, and harness the power of numerous integrations.

Additionally, Zendesk offers a sales tool that functions as an efficient CRM system.

Pricing-wise, Zendesk offers three support plans at different price points:

– Support Team: $19 per agent per month
– Support Professional: $49 per agent per month
– Support Enterprise: $99 per agent per month

For more advanced support features, you can opt for one of the Zendesk Suite plans:

– Suite Team: $49 per agent per month
– Suite Growth: $79 per agent per month
– Suite Professional: $99 per agent per month
– Suite Enterprise: $150 per agent per month

If you require enterprise-level solutions, please contact us for pricing details (starting at $215 per agent per month).

The pricing structure for Zendesk’s sales product is aligned with the subscription tiers of Zendesk Support:

– Team: $19 per agent per month
– Growth: $49 per agent per month
– Professional: $99 per agent per month

5. Best business phone:Telefeo is perfect for individuals and businesses that want to make calls, send SMS, MMS, record calls, forward calls, have different departments, line extensions, multiple business numbers, toll-free numbers, voicemail, and a ton of additional new features.

Pricing (monthly billing):

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